Client Background
The Johnson family had been residing in their Florence, AL home for over 15 years without any major heating system maintenance. With winter approaching, they began noticing inconsistent heating throughout their home, along with concerning increases in their utility bills.
Challenge
The Johnsons were facing multiple heating-related issues:
- Uneven heating across different rooms
- Unusual noises coming from their aging furnace
- Monthly energy bills approximately 40% higher than the previous winter
- Concerns about potential carbon monoxide risks with their older unit
Solution
After receiving recommendations from neighbors in the Muscle Shoals area, the family contacted Moore’s Heating and Air for a comprehensive heating system evaluation. The Moore’s technician conducted a thorough inspection and identified several issues:
- The 17-year-old furnace was operating at approximately 65% efficiency
- Several components showed significant wear and potential failure points
- The ductwork contained leaks causing heat loss
- The thermostat was outdated and improperly calibrated
Rather than pursuing costly repairs on an aging system, Moore’s Heating and Air presented the Johnsons with furnace replacement options that would provide long-term value and efficiency. They selected a high-efficiency model with a 96% AFUE rating, along with ductwork repairs and a programmable thermostat installation.
Implementation
The Moore’s team completed the installation within a single day, minimizing disruption to the family’s routine. The technicians properly sized the new system for the home’s specific requirements and sealed all ductwork leaks before departure.
Results
After the furnace replacement and associated heating service, the Johnson family experienced:
- Energy bill reductions averaging 35% compared to the previous system
- Consistent, comfortable temperatures throughout all rooms
- Elimination of concerning noises and operational issues
- Peace of mind from modern safety features
- A 10-year warranty on parts and labor
The investment in a new heating system paid for itself within four heating seasons through energy savings alone. The Johnsons now schedule regular heating maintenance with Moore’s Heating and Air to protect their investment and maintain optimal performance throughout Sheffield, Florence, and surrounding Quad Cities areas.